> #customer service
9 tools tagged with this
Zendesk AI is the artificial intelligence layer powering Zendesk's customer service platform, offering AI agents, intelligent triage, and predictive analytics. It handles tickets, provides automated resolutions, and gives agents AI-powered suggestions.
Kayako is an AI-powered customer service platform that unifies email, live chat, and self-service support into a single workspace. Its AI features help agents resolve tickets faster with suggested responses and automated workflows.
Kustomer is an AI-powered CRM platform designed for customer service teams that provides a unified view of every customer interaction. Its AI features include automated conversation routing, suggested replies, and customer sentiment analysis.
LiveChat is a comprehensive live chat and customer service software that enables real-time communication between businesses and website visitors. It features AI chatbots, canned responses, ticketing, and rich reporting analytics.
Chatbot.com is an AI chatbot builder platform that enables businesses to create conversational chatbots for websites, Facebook Messenger, and other channels without coding. It integrates with LiveChat and other customer service tools.
Gladly is a customer service platform that centers on the customer rather than tickets, providing a unified lifelong conversation across all channels. It uses AI to assist agents with suggested responses and to power self-service AI sidekick capabilities.
Dixa is a conversational customer service platform that unifies phone, email, chat, and social media in a single agent interface powered by AI. Its Dixa Conversation Engine uses AI routing, chatbots, and agent assist to improve service efficiency.
Gorgias is an AI-powered helpdesk built specifically for e-commerce brands on Shopify, Magento, and BigCommerce. It uses AI to automate responses to common order and shipping inquiries and integrates tightly with e-commerce data for context-rich support.
Sprinklr is an enterprise AI-powered unified customer experience management platform that combines social media marketing, customer service, and market research in one platform. Its AI processes billions of customer signals to deliver predictive insights and automated customer engagement at scale.